Privacy policy

Tokyo Snack Box is committed to protecting and respecting the privacy of users of the site www.tokyosnackbox.com as well as the associated services.

This privacy policy explains how we collect, use, store, and protect personal information obtained during your browsing or use of our site. We invite all users to read this policy carefully, along with our terms and conditions of use.

This privacy policy aims to help you understand what information we collect, when, why, and how it is used.

BY ACCESSING AND USING THIS SITE, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS PRIVACY POLICY AND YOU EXPRESSLY ACCEPT ITS TERMS. IF YOU DO NOT ACCEPT THIS POLICY, WE INVITE YOU NOT TO USE THIS SITE.

We collect information when you:

  • create an account on our site;
  • log in to your account;
  • place an order;
  • participate in a contest, promotion, or survey;
  • communicate with our customer service.

The information collected may include, but is not limited to: your name, your email address, your phone number, your shipping and billing address, as well as the information necessary for processing payments.

Additionally, we automatically collect certain technical information during your browsing, including your IP address, browser type, device type, operating system, and the pages viewed.

The information collected may be used to:

  • personalize your user experience;
  • process and ship your orders;
  • improve our site and services;
  • ensure customer service and follow up on requests;
  • contact you by email regarding your order or account;
  • administer contests, promotions, or surveys;
  • send marketing communications, if you have consented to this.

Tokyo Snack Box is the sole owner of the information collected on this site. Your personal data is never sold, rented, or exchanged with third parties, except when strictly necessary for the execution of a service (for example: payment processing, order shipping) or when required by law.

We may share certain information with trusted service providers (payment, logistics, hosting, marketing tools), only to the extent necessary for the provision of our services and subject to strict confidentiality obligations.

We may also disclose information when necessary to:

  • comply with a legal obligation;
  • prevent or detect fraudulent or illegal activities;
  • protect the rights, security, or property of Tokyo Snack Box, its users, or the public.

Non-personal or aggregated information may be used for statistical, analytical, marketing, or advertising purposes.

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Sensitive information transmitted online is protected by security and encryption protocols.

Access to personal data is strictly limited to employees or service providers who need to access it in the course of their duties.

Our site uses cookies to enhance user experience, analyze traffic, and provide tailored content. Cookies do not allow you to be personally identified without your consent. You can manage or disable cookies through your browser settings.

The email address you provide may be used to send you information related to your order, important notifications, or, if you have consented, marketing communications.

You can unsubscribe at any time using the unsubscribe link included in each email.

By using our site, you consent to this privacy policy.