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As it is written in our general conditions of use (article 14), "all merchandise purchased on our site will be shipped by a third party carrier (Japan Post). Consequently, the title, any damages and the risk of loss of these goods will be transferred to you upon our delivery to the carrier. "
Thus, Tokyo Snack Box cannot be held responsible for damage caused during delivery. Tokyo Snack Box also cannot be held responsible for delivery times.
However, we make every effort to use good quality materials (double thickness cardboard, protective paper) for transport, in order to limit the chances of material damage. In addition, we use the air transport methods, which, as a rule, are the most efficient.